Frequently Asked Questions
Everything you need to know about your Gym Gear journey.
How long does shipping take for heavy equipment?
Standard shipping for gym accessories takes 3-5 business days, while heavy equipment like racks and treadmills typically arrives within 7-10 business days via our specialized freight partners.
What is your return policy on fitness gear?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for safety and hygiene reasons, certain items like compression wear and supplements cannot be returned once opened.
Do you offer professional assembly services?
Yes, we partner with local technicians to provide professional assembly for large home gym setups. You can select the 'Expert Assembly' option at checkout for an additional fee.
Does my gym equipment come with a warranty?
All Gym Gear hardware comes with a standard 12-month manufacturer warranty covering structural defects. Premium equipment may include extended 5-year frame warranties.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and Apple Pay. For larger equipment purchases, we also offer interest-free financing through Klarna and Affirm.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your Gym Gear account dashboard.